FAQs
What types of equipment do you rent? We offer a wide range of rental equipment, including telehandlers, boom lifts, skid steers, scissor lifts, air compressors and water trailers. Please visit our catalog for a full list.
How do I place a rental order? You can place an order online through our website, call our customer service team, or visit our store location.
What areas do you service? We service all of West Texas and Eastern New Mexico. Including Lubbock, Midland, Odessa, Abilene, Amarillo, Hobbs, Clovis, Roswell, Artesia.
What are your rental rates? Rental rates vary depending on the type of equipment and the rental duration. You can check our pricing on our website or contact us for a quote.
Do you offer delivery and pickup services? Yes, we provide delivery and pickup services for an additional fee. Pricing varies based on location and equipment size.
What are your rental periods? We offer flexible rental periods, including daily, weekly, and monthly rentals.
What happens if the equipment breaks down? If the equipment malfunctions during your rental period, contact us immediately. We provide support and, if necessary, a replacement to minimize downtime.
Do I need insurance to rent equipment? While we offer optional insurance coverage, we recommend that you check with your insurance provider to see if your policy covers rental equipment.
What is your cancellation policy? Cancellations must be made at least 24 hours before the scheduled pickup or delivery to avoid cancellation fees.
How do I return the equipment? Equipment should be returned to our designated drop-off location or scheduled for pickup. Late returns may incur additional fees.
What happens if I return the equipment late? Late returns may result in additional rental charges. Please notify us in advance if you anticipate a delay in returning the equipment.
MISSION STATEMENT
Our mission at Uptime is to empower our customers with comprehensive knowledge about the equipment we rent, sell and represent. We are committed to building lasting relationships through exceptional service and expertise. As a proudly local company with over a decade of industry experience, we value the opportunity to support and do business with our community.